Refunds
Last updated: 9 August 2026
A long refund policy is a policy that does not want to be read. This one is short.
Draft pending legal review. The substance is settled and it describes how the service works today, but a lawyer has not signed it off yet.
If the event is called off
Full refund. Write to us within 14 days of the date the event should have taken place, tell us which one it was and what happened, and we give it all back.
We do not ask you to prove anything: if the event did not happen, the channel was of no use to anyone.
Before the channel opens
Full refund, no questions. The channel has not done anything yet, and there is no reason to keep your money.
The channel normally opens six hours before the start, or at the time you chose when creating the event.
After it opens
We look at it case by case, and in practice we refund when the event fell through for a reason outside your control, when the channel failed because of a problem on our side, or when we closed it without a breach on yours.
We do not refund a channel that worked and was simply used little: what you buy is the tool, not the turnout.
Annual licence
You can cancel any time from the billing portal: it stays active until the end of the twelve months already paid, and does not renew. If we change the terms or the prices during the year and you do not like the change, we refund the unused part.
How to ask
An email to hello@convosphere.app with the event and the reason. We answer within three working days. The refund goes back to the same payment method, and takes as long as your bank takes, usually five to ten days.
The free first event
There is nothing to refund, and it burns no entitlement: if the event falls through, your free first event is still there.